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21 Internal Communications Quotations

15 Mar , 2016 3 Comments Share

21 Internal Communications Quotations from Paul Barton, ABC

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3 Comments

Kim Derderian

about 5 years ago

Paul, This is terrific: heartfelt and intelligent, the way business -- and internal communications -- should be! Thank you. Kim Derderian

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Lisa Gates

about 5 years ago

Paul, I bought your book about a month ago. A great read! I'm struggling with a boss who says all of us are communicators and that there is no such thing as internal communications. Does that mean those of us who specialize in employee communications are dinosaurs? I work hard at creating a tone fir my organization only to have it crushed by management.

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Paul Barton

about 5 years ago

Thanks for the very kind words about my book! We may all be capable of communicating but there is still a very important role for professional communicators to create and facilitate ongoing and authentic dialogs with and between employees. Among other things, it is us who identifies forgotten audiences, understands the strengths and weaknesses of various communication channels, devises messages and a tone that gets through and refreshes them when they don't, and measures meaningful outcomes. It's certainly difficult to gain traction with a tone deaf management team. It might be useful to conduct one-on-one interviews with leaders to determine what they value most about internal communication, where do they think you add value, what they wish you did more of, what they wish you did less of, what measures are most meaningful to them, and how they see you helping them going forward. I'm very interested in what other readers think. Have you had similar issues? What has worked and what has not?

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