Rumors are created to fill communications voids. Fill those voids with valid information or employees will make up their own narrative. A phrase like “Unfortunately, we have more questions than answers right now but we’re aware of the situation, we’re working on it and we’ll keep you updated with any news” goes a long ways to keep the rumor mill from grinding out of control. For as we all know, a rumor without a leg to stand on will still find a way to get around.
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This internal communications quote and accompanying passage was taken from our book, Maximizing Internal Communication: Strategies to Turn Heads, Win Hearts, Engage Employees and Get Results, available on Amazon or right here on our website.
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